IT Equipment – Maintenance
Post warranty maintenance solutions for data center equipment from Elarasys include the following:
Life Cycle (post warranty) Maintenance Program elements:
- A single secure customer portal that tracks all data center class assets from initial warranty through post warranty and up to asset disposition.
- One post warranty service model across all OEM’s (1 800#, 1 customer portal for all assets, 1 incident tracking system) at a significant savings.
- With a comprehensive view of each asset from a Life Cycle maintenance perspective, companies can make more informed budget decisions including when is the optimal timing for a technology refresh.
- The portal includes ALL relevant information about an individual asset…including warranty info with expiration date, serial numbers and other ID information, asset service history, post warranty expiration date, service history across an asset class or location, to name a few.
- 3rd party post warranty service levels are equal to OEM service levels.
References by company size, industry, and product type and available upon request.